Terms of Service / Conditions of Sale

Overview

Welcome to Wayke. The terms “we”, “us” and “our” refer to Wayke, operated by Alex Hug, entrepreneur individuel (EI), micro-entrepreneur, registered in France.

Wayke operates this online store and website, including all related information, content, features, tools, products and services, in order to provide customers with an online shopping experience. The store is powered by Shopify.

These Terms of Service and Conditions of Sale, together with the policies referenced here, describe your rights and responsibilities when you use our website or purchase from us.

By visiting, interacting with, or using our website, you agree to these Terms and to our Privacy Policy: [PRIVACY POLICY LINK]. If you do not agree, you should not use our website or purchase from us.

These Terms do not limit any mandatory consumer rights that apply to you under French, EU, UK, or other applicable consumer protection laws.

1. Business Information

Wayke is operated by:

Wayke
Alex Hug, entrepreneur individuel (EI)
Micro-entrepreneur
SIREN: 933 414 203
SIRET: 933 414 203 00028
NAF/APE: 8299Z
Business address: 7 rue Toulouse Lautrec, 11110 Coursan, France
Email: hello@wayke.store
Phone: [BUSINESS PHONE NUMBER]
VAT: TVA non applicable, article 293 B du Code général des impôts, if applicable under the French VAT exemption regime.

2. Access and Account

By using our website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You may be asked to provide information such as your email address, billing information, payment information, and shipping information. You confirm that all information you provide is accurate, current, and complete.

You are responsible for keeping your account details secure and for all activity under your account.

3. Our Products

Wayke sells wellness and lifestyle products, including nasal strips and wearable sleep-related accessories.

We try to display our products as accurately as possible. However, product colors, appearance, size, or packaging may vary slightly depending on your screen, device settings, production batch, or supplier updates.

Product descriptions, prices, and availability may change at any time without notice. We may discontinue or limit the availability of any product at our discretion.

Wayke products are wellness products. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results may vary. If you have breathing difficulties, sleep apnea, skin sensitivity, allergies, a medical condition, or concerns about using a product, consult a healthcare professional before use.

For nasal strips: use only as instructed. Do not apply to broken, irritated, sunburned, or sensitive skin. Stop use if irritation or discomfort occurs. Keep out of reach of children.

For wearable sleep accessories: use only as instructed. Do not rely on the product for emergency alarms or critical alerts. Stop use if discomfort, irritation, or any safety concern occurs.

4. Orders

When you place an order, you are making an offer to purchase the selected product or products. Your order is accepted only when we confirm it and process your payment.

Please review your order carefully before submitting it. Once an order has been accepted or processed, we may not be able to cancel or modify it.

We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, payment issues, or breach of these Terms.

If we cancel or change an order, we will attempt to contact you using the email address, billing address, or phone number provided at checkout.

Purchases are intended for personal or household use only and may not be purchased for unauthorized resale.

5. Prices, Taxes, and Billing

Prices are shown at checkout in the applicable currency. Prices, discounts, and promotions may change without notice.

Unless otherwise stated at checkout, prices do not include shipping charges, customs duties, import taxes, or other charges that may apply to international orders.

For customers outside the European Union, including the United Kingdom, import duties, taxes, customs fees, or carrier fees may apply depending on the destination country, order value, and shipping method. Any charges not collected at checkout may be charged by customs authorities or carriers.

You agree to provide accurate and complete billing, payment, and account information. You confirm that you are authorized to use the payment method provided.

6. Shipping and Delivery

Shipping options, costs, and estimated delivery times are shown at checkout or on our Shipping Policy page: [SHIPPING POLICY LINK].

Delivery times are estimates unless expressly stated otherwise. We will make reasonable efforts to deliver orders within the timeframe indicated at checkout or, if no timeframe is indicated, within the timeframe required by applicable law.

We are not responsible for delays caused by events outside our reasonable control, including carrier delays, customs processing, incorrect shipping information provided by the customer, strikes, severe weather, supply issues, or force majeure events.

For consumer orders, risk of loss or damage passes to you when you or a person designated by you, other than the carrier offered by us, physically receives the goods.

If your parcel is lost, damaged, or significantly delayed, contact us at hello@wayke.store.

7. Returns, Withdrawal Rights, and Refunds

Returns and refunds are handled according to our Refund Policy: [REFUND POLICY LINK].

If you are a consumer in France, the European Union, the United Kingdom, or another jurisdiction that grants cancellation rights for distance purchases, you may have the right to withdraw from your purchase within 14 days after receiving the goods, unless an exception applies.

To exercise your withdrawal right, contact us at hello@wayke.store with a clear statement that you wish to withdraw from the purchase.

Products must be returned in accordance with our Refund Policy. Return costs are the customer’s responsibility unless stated otherwise in our Refund Policy or required by applicable law.

For hygiene and health protection reasons, certain sealed products may not be eligible for return once opened, unsealed, used, or no longer suitable for resale, where permitted by applicable law. This may include nasal strips or similar personal-use products.

We may withhold the refund until we have received the returned goods or until you provide proof that you have shipped them back, where permitted by applicable law.

Nothing in this section limits your mandatory legal rights, including rights relating to faulty, damaged, or non-conforming products.

8. Legal Guarantees

Consumers may benefit from mandatory legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects where applicable.

These legal guarantees apply independently of any commercial warranty we may offer. Nothing in these Terms limits or removes your mandatory legal rights.

If you believe a product is defective, damaged, or not as described, contact us at hello@wayke.store with your order number, a description of the issue, and photos where relevant.

9. Subscriptions

Some Wayke products may be offered as subscriptions, including “subscribe and save” options.

If you purchase a subscription, you authorize us and our payment providers to charge your selected payment method on a recurring basis at the price, frequency, and terms shown at checkout.

Subscription details, including billing frequency, delivery frequency, discount, renewal terms, and cancellation options, will be shown before purchase and/or in the Subscription Policy: [SUBSCRIPTION POLICY LINK].

Subscriptions renew automatically until cancelled, unless stated otherwise at checkout.

You may cancel future renewals through the subscription management link provided in your customer account, order emails, or by contacting us at hello@wayke.store.

For French consumers, an online cancellation function titled “Cancel your subscription” / “Résilier votre contrat”, or equivalent wording, must be made available through the website or customer account area.

Cancellation stops future renewals. It does not automatically cancel or refund an order that has already been billed or processed, unless required by law or permitted under our Refund Policy.

If a payment fails, we or our subscription provider may retry the payment, notify you, pause the subscription, or cancel the subscription according to the subscription settings and applicable law.

10. Privacy

Personal information collected through the website is handled according to our Privacy Policy: [PRIVACY POLICY LINK].

Because our store is powered by Shopify, Shopify may also collect and process personal information in order to provide and improve the store services.

By using the website, you acknowledge that you have read our Privacy Policy.

11. Intellectual Property

The website, brand, text, images, graphics, videos, product names, designs, logos, and other content are owned by Wayke, its licensors, suppliers, or service providers.

You may use the website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, publish, transmit, display, sell, or exploit any part of the website or content without our prior written permission.

Wayke’s name, logos, product names, designs, and slogans are trademarks or brand assets of Wayke. You may not use them without written permission.

Shopify’s name, logos, and related assets are trademarks of Shopify.

12. Third-Party Tools and Links

Our website may include third-party tools, apps, links, payment providers, checkout tools, review tools, subscription tools, analytics tools, or embedded content.

We provide access to these tools “as is” and “as available.” We are not responsible for third-party websites, tools, services, or policies.

If you access a third-party website or service, you do so at your own risk and should review that third party’s terms and privacy policy.

13. Relationship with Shopify

Wayke is powered by Shopify, which enables us to provide the online store. However, sales and purchases made through the store are made directly between you and Wayke.

By using the website, you acknowledge that Shopify is not responsible for any aspect of the sale between you and Wayke, including any injury, damage, loss, or claim relating to products purchased from Wayke.

14. Reviews, Feedback, and User Content

If you submit reviews, comments, feedback, photos, videos, suggestions, or other content to us, you grant Wayke a worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, display, and use that content for business, marketing, and promotional purposes.

You confirm that your submitted content is accurate, lawful, and does not violate the rights of any third party.

We may remove or edit content that we consider unlawful, misleading, offensive, inappropriate, or in breach of these Terms.

15. Errors and Inaccuracies

Our website may occasionally contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, cancel orders, or refuse orders where information is inaccurate, including after an order has been submitted, where permitted by applicable law.

16. Prohibited Uses

You may not use the website for unlawful, fraudulent, harmful, abusive, misleading, or unauthorized purposes.

You may not interfere with the website, upload malicious code, scrape the website, attempt unauthorized access, impersonate another person, violate intellectual property rights, or use the website in a way that harms Wayke, Shopify, our customers, or third parties.

We may suspend or restrict access if we believe these Terms have been violated.

17. Disclaimer of Warranties

The website is provided for general information and e-commerce purposes.

To the fullest extent permitted by law, the website and services are provided “as is” and “as available.”

However, nothing in these Terms excludes or limits mandatory legal guarantees, consumer rights, or protections that apply to you under French, EU, UK, or other applicable law.

18. Limitation of Liability

To the fullest extent permitted by law, Wayke will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of revenue, loss of data, or replacement costs arising from your use of the website or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, defective products where applicable, or mandatory consumer rights.

19. Indemnification

You agree to indemnify and hold harmless Wayke, Shopify, and our service providers from claims, damages, losses, costs, or expenses arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.

This section applies only to the extent permitted by applicable law and does not limit mandatory consumer protections.

20. Termination

We may suspend or terminate access to the website if you violate these Terms or use the website unlawfully.

Sections that by their nature should survive termination will continue to apply, including intellectual property, limitation of liability, indemnification, privacy, and governing law.

21. Governing Law

These Terms are governed by the laws of France.

If you are a consumer located outside France, you may also benefit from mandatory consumer protections under the laws of your country of residence.

Nothing in these Terms limits your right to bring a claim before the courts or authorities that are available to you under mandatory consumer protection laws.

22. Consumer Mediation and Disputes

If you have a complaint, please contact us first at hello@wayke.store so we can try to resolve the issue.

For French consumers, after contacting us and if the dispute is not resolved, you may have the right to use a consumer mediation service free of charge.

23. Changes to These Terms

We may update these Terms from time to time. The latest version will be available on this page.

If we make material changes, we will notify customers where required by applicable law. Continued use of the website after changes are posted means you accept the updated Terms.

24. Contact Information

Questions about these Terms should be sent to:

Wayke
Alex Hug, entrepreneur individuel (EI)
7 rue Toulouse Lautrec
11110 Coursan
France

Email: hello@wayke.store
SIREN: 933 414 203
SIRET: 933 414 203 00028
VAT: TVA non applicable, article 293 B du Code général des impôts, if applicable.