Shipping Policy

Last updated: 20 June 2026

This Shipping Policy applies to orders placed on the Wayke online store.

For any shipping question, contact us at hello@wayke.store.

1. Shipping Destinations

We currently ship to the countries and regions available at checkout.

This may include France, European Union countries, the United Kingdom, and other selected international destinations.

If your country is not available at checkout, we are currently unable to ship to that destination.

2. Order Processing

Orders are processed after payment confirmation.

Order processing times may vary depending on order volume, stock availability, weekends, public holidays, and operational delays.

Estimated processing and delivery times are shown at checkout where available.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Shipping Costs

Shipping costs are calculated and shown at checkout before payment.

Shipping costs may vary depending on the destination country, shipping method, order value, product type, and any active promotions.

If free shipping is offered, the conditions will be shown at checkout or on the relevant offer page.

4. Delivery Times

Estimated delivery times are shown at checkout.

Delivery times are estimates only unless expressly stated otherwise. We make reasonable efforts to deliver orders within the timeframe shown at checkout.

If no specific delivery timeframe is indicated, we will deliver within the timeframe required by applicable consumer law.

Delivery times may be affected by factors outside our control, including carrier delays, customs processing, strikes, severe weather, high order volume, incorrect shipping information, customs inspections, or other events outside our reasonable control.

5. Tracking

Where tracking is available, you will receive tracking information by email after your order has been shipped.

Tracking updates may take some time to appear after the carrier receives the parcel.

If you have not received tracking information or if the tracking has not updated for several days, contact us at hello@wayke.store with your order number.

6. Incorrect or Incomplete Address

The customer is responsible for providing a complete and accurate shipping address at checkout.

If an order is delayed, lost, returned to sender, or delivered incorrectly because the customer provided incorrect or incomplete information, additional shipping costs may apply.

If you notice an error in your shipping address, contact us immediately at hello@wayke.store. We cannot guarantee that we will be able to change the address once the order has been processed or shipped.

7. Failed Delivery and Unclaimed Parcels

If a parcel cannot be delivered, is refused, or is not collected from the carrier or pickup point within the required timeframe, it may be returned to us or disposed of by the carrier.

If the parcel is returned to us, we may offer reshipment at the customer’s cost or process a refund where applicable, excluding shipping costs and any non-refundable charges, unless applicable law requires otherwise.

8. Lost, Delayed, or Damaged Parcels

If your order is significantly delayed, lost, or arrives damaged, contact us at hello@wayke.store with your order number and any relevant photos or information.

For damaged parcels, please contact us as soon as possible after delivery and keep the packaging and product until the issue is reviewed.

We will work with the carrier and provide a solution where required by applicable law.

9. Customs, Duties, and Import Taxes

For orders shipped outside France or outside the European Union, including to the United Kingdom, customs duties, import VAT, taxes, brokerage fees, or carrier fees may apply depending on the destination country, order value, and local rules.

Where taxes, duties, or import charges are collected at checkout, this will be shown before payment.

Where such charges are not collected at checkout, they may be charged directly to the customer by customs authorities, postal services, or carriers.

The customer is responsible for any customs duties, import taxes, or additional charges that apply to their order unless applicable law requires otherwise.

For UK customers, VAT and customs treatment may depend on the order value, shipping method, and whether taxes are collected at checkout.

10. Risk of Loss or Damage

For consumer orders, risk of loss or damage passes to the customer when the customer, or a person designated by the customer other than the carrier offered by Wayke, physically receives the goods.

Nothing in this policy limits your mandatory consumer rights.

11. Contact

For shipping questions, contact us at:

Email: hello@wayke.store